3003-Understanding ISO/IEC 17024 for Personnel Certification Webinar 6 - Handling Appeals, Complaints, and Use of Certificates
Objective:
To understand the procedures for handling appeals, complaints, and the appropriate use of certificates and logos.
Content Outline:
Processes for managing appeals and complaints, guidelines for
certificate issuance, and rules governing the use of certification marks
and logos by certified individuals.
Duration:
30 minutes with an additional 15 minutes for Q/A.
Your Instructor
Over the past 13 years, Asli Diker has developed strong auditing and certification management skills that have enabled her to understand, assess and implement the accreditation and certification processes.
Since 2020, she has worked at the International Accreditation Service (IAS) as a lead assessor where her main responsibility has been to plan, assess and draw conclusions regarding the accreditation of integrated certification and auditing activity strategies according to accreditation rules. In 2023, she also took on additional duties within the IAS Management Systems Certification Body (MSCB) program and is responsible for several areas including scope expansion application review, the International Accreditation Forum (IAF) CertSearch, and assessment program management.
Prior to her time at IAS, Asli worked as an accreditation manager and her responsibilities involved planning audits to ensure the correct appointment of auditors, and to initiate, develop and implement integrated certification services and auditing activity strategies according to accreditation rules and overseas processes. Having these different responsibilities in this highly competitive multinational environment, gave Asli the opportunity to develop her expertise and capabilities. w
Course Curriculum
Frequently Asked Questions