Root Cause Analysis Course with Certificate

Course Description

This course is aimed at all staff:

• Who participate in the operation of the quality system – in the conduct of operations of the
• organization or in its support activities
• Who participate in the management of the quality system
• Who participate in the management of the organisation.

Organisations are increasingly required to be certified in order to meet market requirements. Investigating non-conformances by using root cause analysis procedures is a requirement of certification.

This course will provide information to all staff seeking ways to systematically analyse non-conformances and potential non-conformances for their root causes – so that appropriate action can be taken to prevent initial occurrence or recurrence, as required.

Course Learning Objectives

The course will assist you to:

• understand the basic approaches to root cause analysis;
• appreciate the most appropriate considerations in conducting root cause analysis;
• understand how to determine if root cause analysis is required;
• identify the major components of a root cause analysis;
• implement appropriate root cause analysis;
• understand the requirements for implementing corrective and preventive action;
• identify the types of non-conformances and potential non-conformances;
• document corrective and preventive actions, and
• understand how to close out and follow up issues from all sources

Good news!
This webinar course includes a Certificate of Achievement and compliant CEU units—a great reward for completing the program.
And as the saying goes: great rewards come with greater responsibilities. Because CEUs follow strict compliance rules, you’ll need to complete each lesson exactly as required (the required steps are shown inside each lesson).

If you don’t complete the required step, you won’t be able to move on to the next lesson.