Understanding ISO/IEC 17020

The Inspection Body Standard

Learn about the international inspection body competence standard from an internationally-recognised accreditor of inspection bodies. Examine its underlying principles and concepts. Understand its requirements.

This Online Training Course examines both the quality system and technical requirements within the standard, including Integrity/Impartiality, structure of the management system and the competence requirements for insectors. It contains easy-to-understand approaches to continual improvement and handling of customer feedback.

The course contains extensive reference to international interpretation and implementation guidance documents which are used by accredited laboratories.

Download the Course Syllabus Here.


Your Instructor


Ned Gravel
Ned Gravel

Ned is the current Training Manager of International Accreditation Service Inc (IAS), a signatory to both the ILAC and IAF Conventions. Ned started in laboratory quality systems in 1992 and has been involved in accreditation since 1996, including 10 years as the Quality Manager of an ILAC signatory body.

Ned once served on the ISO/CASCO committees that wrote 17025 and revised it in 2005. He represented ILAC on ISO TC 176, the committee responsible for ISO 9000.

Ned recently retired from the roles of both Lead Evaluator for ILAC and APAC and the trainer for APAC. A world traveller in the service of the UN, Ned spent over 10 years deployed to developing nations to assist in the creation and implementation of conformant accreditation programs. Closer to home, he now mostly restricts his work to representing IAS needs in training and providing advice to IAS trainees on the development and implementation of lab, inspection body and product certification body management systems.

His hobby is flying his Mooney aircraft. His favourite topic is leadership.


Course Curriculum


  Understanding ISO/IEC 17020
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  Downloading your Certificate
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Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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