ELAP Webinar 12 - Corrective Actions in the ELAP Lab

Corrective Actions in the ELAP Lab

IELAP 12 - Corrective Actions in the ELAP Lab

Implementing Effective Corrective Actions


Despite a laboratory’s best efforts, deviations from established procedures are inevitable. Resolving deviations quickly and effectively is the cornerstone of continuous improvement. The corrective action process, including proper root cause analysis, allows for improved laboratory operations, increased profitability, and results in a more robust management system. This webinar presents tools for good root cause analysis and various processes to conduct corrective actions. Different sources of findings will be reviewed including “not acceptable” proficiency test results, internal audits, external audits, and technical non-conformances. This webinar is recommended for laboratory management, quality assurance personnel, and data users.


  • IntroductionThe corrective action process
  • Root cause analysis
  • Closing corrective actions
  • Effective monitoring
  • Repeat findings

Your Instructor

Tony Francis, PhD
Tony Francis, PhD

Dr. Francis has extensive experience in chemistry and biology. He is currently a principal with SAW Environmental (2004 to present). He was owner/operator of a large environmental laboratory in Nevada prior to becoming a full-time consultant. He performs and manages third‐party laboratory audits for several states, QA/QC consulting to individual laboratories, and provides internal audits, data integrity training, and data validation to private and governmental laboratories. Dr. Francis is a contract assessor for IAS assessing laboratories to ISO/IEC 17025 and various TNI Standards. He is a fully qualified NELAC assessor in organic and inorganic chemistry, microbiology, cryptosporidium, radiochemistry, solids, aqueous, tissue, and air. He is an EPA-approved drinking water certification officer in all areas available.

Dr. Francis performs 30-40 audits per year. He received his PhD in chemistry from the U. of Utah, 2003

Course Curriculum

  ELAP 12 - Corrective Actions in the ELAP Lab
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