ELAP 12-Corrective Actions in the ELAP Lab

Emplementing Effective Corrective Actions

Synopsis:

Despite a laboratory’s best efforts, deviations from established procedures are inevitable. Resolving deviations quickly and effectively is the cornerstone of continuous improvement. The corrective action process, including proper root cause analysis, allows for improved laboratory operations, increased profitability, and results in a more robust management system. This webinar presents tools for good root cause analysis and various processes to conduct corrective actions. Different sources of findings will be reviewed including “not acceptable” proficiency test results, internal audits, external audits, and technical non-conformances. This webinar is recommended for laboratory management, quality assurance personnel, and data users.

Outline:

Introduction

The corrective action process

Root cause analysis

Closing corrective actions

Effective monitoring

Repeat findings